Terms of Service
Last updated: 2025
1. Introduction
Welcome to ITWiseLearn, your resource for IT Security and Digital Literacy Courses, accessible at itwiselearn.com. By enrolling in our services, purchasing digital information products, or acquiring physical items, you agree to these Terms of Service.
2. Our Information
Address: 10 Bayfront Avenue, #B2-67, Marina Bay Sands, Singapore 018956
Phone: +6585860724
Business ID: S9743153A
3. Service and Product Overview
3.1 IT Security and Digital Literacy Services
Live training sessions and workshops delivered online or on-site. Scheduling is subject to availability and completion of enrollment requirements.
3.2 Digital Information Products
Self-paced modules, guides, and multimedia materials delivered electronically upon purchase.
3.3 Physical Items
Printed materials and hardware tools shipped to customers after order confirmation.
4. Cancellation and Reimbursement Policy
4.1 Services
To cancel a scheduled live session, customers must notify us at least 7 days in advance via Contact Form. Cancellations meeting this requirement qualify for reimbursement of fees paid. Reimbursements will be issued via the original payment channel within 14 days of approval. Cancellations submitted with less than 7 days notice are not eligible for reimbursement due to resource allocations.
4.2 Digital Information Products
Customers may request cancellation and access revocation within 7 days of receiving digital information products, provided no content has been accessed. Submit requests through the Contact Form. Approved requests will be reimbursed through the original payment channel within 14 days.
4.3 Physical Items
Physical materials may be sent back in unused condition within 14 days of shipment receipt. Contact us via the Contact Form to receive shipping instructions. After inspection confirms unused condition, reimbursements will be issued through the original payment channel within 14 days.
5. Schedule Changes
Customers may request to reschedule a live session by contacting us at least 3 days before the original date through the Contact Form. Rescheduling is subject to availability and resource assignments.
6. Updates to These Terms
ITWiseLearn may modify these Terms of Service at any time. Continued use of our services or products after changes are posted constitutes acceptance of the updated terms.
7. Contact Information
If you have any questions about these Terms, please reach out using the Contact Form or via our contact details above.